New regulations which came into force in 2020 require a ‘Know Your Customer’ (KYC) process to be carried out for all customers using crypto-ATM machines.
Therefore, based on this new regulation, customers that wish to use one of our machines must register with us prior to making any transactions – the process is quick and easy, and any information submitted will only be used for the purpose of customer registration.
Customer registration will be carried out on the machines themselves so please make sure you take photographic ID (passport, driving licence) with you so that you can complete the KYC registration process.
If you need any assistance with the registration process, please get in touch with us below:
Frequently Asked Questiions
New regulations from the UK government and the Financial Conduct Authority (FCA) were introduced earlier this year making this a legal requirement.
No – registration is a one-time process. Once your registration has been approved, you will be able login with your fingerprint and use the machine as normal.
No – once registered, you will be able to use any of our machines across the country. To see our locations, please click here. You will have to re-register if you wish to use a machine managed by another operator.
We aim to process new registrations as quickly as possible, however it can take up to 24 hours. To ensure the quickest turnaround, make sure that any photos of ID are clear and in focus, with all the writing readable. If you have a submitted a registration request you can follow up with us at any time via our email firstname.lastname@example.org.
No – the registration process is free of charge.
Photographic ID must be used to register on our network – we recommend using a passport or driving licence. If you are unsure if your ID is suitable, please get in touch with us before registering.